Get Started with Comity

Frequently asked questions to get running on the Comity app

19 articles in this collection
Written by Gerad Hanono and Andres Gonzalez

Application

How do I join?

Written by Gerad Hanono
Updated over a week ago

Why do you need to see my paystub?

Written by Gerad Hanono
Updated over a week ago

Which income sources should I connect?

Written by Andres Gonzalez
Updated over a week ago

What is the IRS-1040?

Written by Gerad Hanono
Updated over a week ago

Why do you need to see my prior IRS-1040 or my child's SSN card?

Written by Gerad Hanono
Updated over a week ago

Membership Requirements

I paid my balance. Why is my account still frozen?

Payments are made using ACH debit and take 3-5 days to clear.

Written by Andres Gonzalez
Updated over a week ago

How do I pay my ATC balance?

You can now pay your Advance Tax Credits balance from the Comity app.

Written by Andres Gonzalez
Updated over a week ago

What if I want to close my account before tax season?

Written by Gerad Hanono
Updated over a week ago

Where is my payment?

ACH payments can take up to 3 days to post to your account

Written by Andres Gonzalez
Updated over a week ago

I want to keep my tax preparer. Am I still eligible to join?

Written by Gerad Hanono
Updated over a week ago

What do I do if I lose or change my job?

Written by Andres Gonzalez
Updated over a week ago

When will I receive my first payment?

Written by Andres Gonzalez
Updated over a week ago

Fees

What is the Community Fee?

Written by Gerad Hanono
Updated over a week ago

When do I get charged?

Written by Gerad Hanono
Updated over a week ago

Updating Information

How do I update my information?

You can update some of your information on the Comity app.

Written by Andres Gonzalez
Updated over a week ago

How do I connect my bank account?

You can add your back account on the Comity app.

Written by Andres Gonzalez
Updated over a week ago

How do I add a new dependent?

Written by Andres Gonzalez
Updated over a week ago

How do I update my income sources?

Written by Andres Gonzalez
Updated over a week ago

What should I do if my employer is not on the list?

Written by Andres Gonzalez
Updated over a week ago